Go On, Help Yourself! Church Insurance Companies Expands Online Access

FALL 2024

Church Insurance Companies (CIC) is excited about our upcoming launch of a brand-new online service that will make managing property and casualty insurance easier and more convenient than ever. We sat down with Christopher Rourke, Senior Vice President and General Manager of Church Insurance, to learn more.

Why did CIC decide to launch a new online service?

Our clients have been asking for access to more online services. This self-service option will provide clients with immediate access to certain policy, billing, and claims information. In fact, 92% already receive their insurance policies electronically. This is a natural expansion of the digital experience.

What are the main benefits of using the new service?

First, it will allow clients to access their account information, make electronic payments (something they have been asking for), and submit claims anytime, 24/7. If your institution experiences a loss over a weekend, with the new service you won’t need to wait until Monday to contact us. You can submit your claim right away, allowing us to start working on it more quickly. This will help us provide a faster overall claims resolution process.

In addition, clients will be able to track their claims, check their claim status, view their billing statements, and continue to have easy access to their policy documents at any time. All these benefits will be available through My Admin Portal (MAP), which has been serving benefits administrators throughout The Episcopal Church since 2022 and is being expanded to serve those who manage property and casualty insurance.

How does this affect customer service?

Providing high-level client service has always been a cornerstone of what we do. The new MAP service is an additional tool to better assist our clients, not a replacement for the personalized attention they’ve come to expect. We’re simply expanding our capabilities to respond to the evolving needs of our clients.

Can you talk about the advantages of the new electronic payment system?

Our clients will be able to make electronic payments through ACH, a secure electronic network for financial transactions in the United States. Payments will be processed immediately, minimizing the risk of late payments due to mail delays. There’s no need to buy stamps or visit the post office. Best of all, ACH is more secure than traditional, mail-based payment methods, reducing the risk of loss, theft, or fraud.

When will the new self-service option be available?

We’re planning a gradual rollout starting sometime in 2025. As policies come up for renewal, our clients will be able to begin enjoying the benefits as soon as they sign up, via MAP.

What support will be available to help clients transition to using the new service?

While we expect most users will find the new service intuitive and easy to navigate, we're fully prepared to provide personalized assistance, if needed.

Our customer service team can help clients get started, and they will be available to answer any questions or to troubleshoot.

How will you ensure the security of customer information?

Protecting our clients’ information is a top priority. This self-service option has been extensively vetted by CPG’s IT team and its vendors, ensuring that there will be robust safeguards in place. Also, as an extra precaution to protect privacy, only certain claims information will be available online.