Health Plan Vendor Contact Information

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For general questions and assistance with eligibility and enrollment, call Client Services at (800) 480-9967, Monday to Friday, 8:30 AM to 8:00 PM ET.

For questions about coverage contact the vendors listed below.

 

MEDICAL & DENTAL PLANS

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Anthem BCBS and Cigna (medical and behavioral health)

Contact Quantum Health (not Anthem or Cigna) for information about coverage and claims.

Phone: (866) 871-0629
Monday to Friday, 8:30 AM to 10:00 PM ET

Visit MyCPG Accounts (members) or MyQuantumCare.org (eligible dependents)

Use the Quantum Health app (App Store & Google Play) 

Learn more about Quantum Health.

 

Delta Dental

deltadentalins.com
Phone: (888) 894-7059
8:00 AM to 8:00 PM ET

 

Hawaii Medical Service Association (HMSA)

HMSA.com
Phone: (800) 776-4672, TTY 711
Monday to Friday, 8:00 AM to 5:00 PM HST

 

Kaiser Permanente

healthy.kaiserpermanente.org
Colorado: (877) 883-6698
Georgia: (866) 800-1486
Mid-Atlantic States: (877) 740-4117
Northwest: (866) 800-3402
Northern California: (800) 663-1771
Southern California: (800) 533-1833
TTY: (877) 870-0283
Monday to Friday, 7:00 AM to 9:00 PM ET

My Health Manager mobile app available for download (Android, Blackberry, iOS)

 

UnitedHealthcare

UHCRetiree.com/ECMT
Phone: (866) 519-5401, TTY 711
Monday to Friday, 8:00 AM to 8:00 PM local time

Health4Me app available for download (Android, iOS)

 

OTHER BENEFITS

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Cigna EAP

Members in Anthem and Cigna networks

Call Quantum at (866) 871-0629
Monday to Friday, 8:30 AM to 10:00 PM ET

Members in the Kaiser network, and all other members when outside Quantum's business hours

Call (866) 395-7794
24 hours a day, 7 days a week

For pre-membership information

Call (800) 926-2273
24 hours a day, seven days a week

 

Express Scripts Prescription Drug Benefits

Call Quantum at (866) 871-0629
Monday to Friday, 8:30 AM to 10:00 PM ET

 

EyeMed Vision Care

Call Quantum at (866) 871-0629
Monday to Friday, 8:30 AM to 10:00 PM ET

Call (866) 723-0596 (for pre-enrollment)
Monday to Saturday, 8:00 AM to 11:00 PM ET
Sunday, 11:00 AM to 8:00 PM ET

 

HealthEquity*

HealthEquity.com
Phone: (866) 346-5800
24 hours a day, seven days a week

HealthEquity mobile app available for download (Android, iOS)

*HSA services for some members in CDHP plans

 

UnitedHealthcare Global Assistance

United Healthcare Global Assistance
Phone: (800) 527-0218 (from U.S., Canada, Puerto Rico, Virgin Islands and Bermuda)
(410) 453-6330 (from all other locations, call collect)
24 hours a day, seven days a week