Health Plan Vendor Contact Information

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For eligibility and enrollment support, or general questions, contact our Client Services call center at (800) 480-9967, Monday to Friday,
8:30 AM to 8:00 PM ET.

For questions about specific coverage details contact the vendors below.

 

CARE COORDINATION

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Quantum Health

The Medical Trust is adding healthcare coordination services through Quantum Health. During Annual Enrollment, they will assist anyone eligible for Anthem and Cigna network plans with understanding plan options or choosing the right plan for themselves and their families.

Phone: (866) 871-0629
Monday to Friday, 8:30 AM to 10:00 PM ET

Learn more about Quantum Health.

 

MEDICAL & DENTAL PLANS

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Anthem BCBS* 

Anthem.com
Phone: (844) 812-9207
Monday to Friday, 9:00 AM to 8:00 PM ET

Anthem Anywhere mobile app available for download (Android, iOS)

*Medical and behavioral health

 

Cigna* 

myCigna.com
Phone: (800) 244-6224 
24 hours a day, seven days a week

myCigna mobile app available for download (Android, iOS)

*Medical and behavioral health

 

Delta Dental

deltadentalins.com
Phone: (888) 894-7059
8:00 AM to 8:00 PM ET

 

Hawaii Medical Service Association (HMSA)

HMSA.com
Phone: (800) 776-4672, TTY 711
Monday to Friday, 8:00 AM to 5:00 PM HST

 

Kaiser Permanente

healthy.kaiserpermanente.org
Colorado: (877) 883-6698
Georgia: (866) 800-1486
Mid-Atlantic States: (877) 740-4117
Northwest: (866) 800-3402
Northern California: (800) 663-1771
Southern California: (800) 533-1833
TTY: (877) 870-0283
Monday to Friday, 7:00 AM to 9:00 PM ET

My Health Manager mobile app available for download (Android, Blackberry, iOS)

 

UnitedHealthcare

UHCRetiree.com/ECMT
Phone: (866) 519-5401, TTY 711
Monday to Friday, 8:00 AM to 8:00 PM local time

Health4Me app available for download (Android, iOS)

 

OTHER BENEFITS

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Cigna EAP

myCigna.com 
Phone: (866) 395-7794 (members)
(800) 926-2273 (for pre-membership information)
24 hours a day, seven days a week

 

Express Scripts Prescription Drug Benefits

express-scripts.com
Phone: (800) 841-3361 
24 hours a day, seven days a week (except Thanksgiving and Christmas)

Express Scripts Mobile App available for Download (Android, Blackberry, iOS, Windows Phone)

 

EyeMed Vision Care

eyemedvisioncare.com 
Phone: (866) 723-0513 (members)
(866) 723-0596 (pre-enrollment)
Monday to Saturday, 8:00 AM to 11:00 PM ET
Sunday, 11:00 AM to 8:00 PM ET

 

Health Advocate

HealthAdvocate.com
Phone: (866) 695-8622
24 hours a day, seven days a week
Business hours are 8:00 AM to 9:00 PM ET

Health Advocate will not be available after December 31, 2024. Quantum Health will take over care coordination services on January 1, 2025, and manage the transition of any open cases.

 

HealthEquity*

HealthEquity.com
Phone: (866) 346-5800
24 hours a day, seven days a week

HealthEquity mobile app available for download (Android, iOS)

*HSA services for some members in CDHP plans

 

UnitedHealthcare Global Assistance

United Healthcare Global Assistance
Phone: (800) 527-0218 (from U.S., Canada, Puerto Rico, Virgin Islands and Bermuda)
(410) 453-6330 (from all other locations, call collect)
24 hours a day, seven days a week