Active employees

You can contact Quantum’s coordinators—nurses, benefit experts, and claim specialists—when you need help 

• resolving a claim, billing, or benefits question;
• contacting doctors to coordinate treatment;
• reviewing care options and verifying coverage;
• finding in-network physicians;
• replacing a lost ID card; and more.

Care Coordinators may call you if 

• you can save on out-of-pocket costs,
• you qualify for a coaching program,
• they have a concern about your prescriptions, or
• they need to follow up on a procedure or discharge. 

Retirees and caregivers

You and your caregivers can call them for help

• scheduling appointments and transferring records,
• obtaining preauthorizations,
• resolving insurance and billing issues,
• estimating and comparing care costs,
• navigating diagnoses like cancer and Alzheimer’s and making treatment decisions
• finding the right nursing home,
• crafting an advanced directive,
• initiating an appeals process,
• maneuvering through Medicare—and more

New Medical ID Card

Members whose plans use the Anthem and Cigna networks

You now have only one ID card for medical, prescription, and behavioral health services. Please share it with all your healthcare providers, except dentists.