Quantum Care, Healthcare Simplified
Introducing Quantum Health
Care can be complex, but finding the right care shouldn’t be. That’s why The Episcopal Church Medical Trust has contracted with Quantum Health (Quantum) to simplify your experience.
With clinical expertise, in-depth knowledge of the healthcare industry, and 25 years of experience, Quantum can help you make the most of your benefits, whether you’re looking for a specialist, managing a chronic condition, or simply trying to stay healthy.
What Quantum Care Can Do For You
Annual Enrollment Support
Simply call 866-871-0629 (October 16 to November 15, 2024)
Quantum will be available to members enrolled—or eligible to enroll—in a plan that uses the Anthem or Cigna network if they need help understanding plan options or choosing the right plan for themselves and their families.
Quantum knows the full array of Anthem and Cigna network plans being offered for 2025, but not which plans are available to any one individual. Therefore, if you require assistance selecting a plan you will need to know which plans you can choose before calling Quantum.
Health Advocate will not be available after December 31, 2024.
Due to the robust nature of Quantum’s services, Health Advocate will not be available after December 31, 2024. Health Advocate will try to resolve any open cases, but any not completed by that date will migrate to Quantum to ensure that members have a care coordinator by their side through this transition.
Care Coordination Services
Beginning January 1, 2025, Quantum can help
Active employees
- Answer claims, billing, and benefits questions
- Find in-network physicians
- Help you prepare for a hospital stay
- Verify coverage and, if necessary, get prior approval
- Contact doctors to coordinate treatment
- Review your care options
- Help you save on out-of-pocket costs
- Replace ID cards
Retirees and caregivers
- Understand health benefits
- Schedule appointments and transfer records
- Resolve insurance and billing issues
- Estimate and compare costs
- Navigate new diagnoses, like cancer and dementia
- Make decisions about clinical treatments
- Obtain pre-authorizations
- Arrange for home meal delivery
- Find nursing homes and assisted living facilities
- Craft an advanced directive
- Initiate an appeals process
- Navigate Medicare
Getting Started with Quantum: New Card
Please note that starting January 1, 2025, you will have only one ID card for medical, prescription, and behavioral health services. You will receive the new card by December 31, 2024, and must share it with healthcare providers (except for dental) beginning January 1, 2025.
For an overview of health benefits, visit your section of the website.
You will be redirected to a new tab for live remote support. Please confirm you're on a call with a Client Services team member to continue.